Privacy Policy
Last Updated: 5/11/24
Lucky Vault ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your information when you use our website, https://lucky-vault.com, and other online services (collectively, "Services").
1. Information We Collect
We may collect and process the following types of information:
a. Personal Information You Provide
When you sign up, place an order, or interact with our site, you may provide us with:
Contact Information: Name, email address, phone number, and postal address.
Payment Information: Credit card details, billing information (processed securely through third-party payment processors).
Account Details: Username, password, and account preferences.
b. Automatically Collected Information
As you use our site, we may automatically collect:
Usage Data: Pages visited, links clicked, and time spent on each page.
Device Information: IP address, browser type, operating system, and device identifiers.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience and gather usage information.
2. How We Use Your Information
We may use your information for the following purposes:
Order Fulfilment: Process and deliver your orders, including sending order confirmations and delivery updates.
Customer Support: Respond to your inquiries, support requests, and feedback.
Marketing and Promotions: Send promotional emails, offers, and updates about new products (with your consent where required by law).
Personalisation: Customise your experience on our site, such as showing relevant content and product recommendations.
Improving Our Services: Analyse usage trends and track customer preferences to enhance our site and services.
3. Sharing Your Information
We respect your privacy and only share your personal information in the following circumstances:
With Service Providers: Trusted third-party vendors who assist in operations like payment processing, shipping, and email communications.
Legal Compliance: When required by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to this Privacy Policy.
4. Data Security
We take reasonable measures to protect your personal information from unauthorised access, alteration, or destruction. However, please remember that no method of transmission over the internet or electronic storage is completely secure.
5. Your RightsYou may have the following rights regarding your personal information:
Access: Request a copy of the information we hold about you.
Correction: Request that we update or correct any inaccuracies in your information.
Deletion: Request the deletion of your personal information, subject to certain legal exceptions.
Objection: Opt out of specific uses of your data, such as direct marketing. To exercise these rights, please contact us at support@lucky-vault.com
6. Cookies and Tracking
We use cookies and similar technologies to collect information about your usage of our website. Cookies are small data files stored on your device. You may adjust your browser settings to refuse cookies; however, this may affect certain features of our site.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of these third parties.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and, if significant, we will provide a more prominent notice. Please review this policy periodically to stay informed.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: support@lucky-vault.com
Lucky Vault ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your information when you use our website, https://lucky-vault.com, and other online services (collectively, "Services").
1. Information We Collect
We may collect and process the following types of information:
a. Personal Information You Provide
When you sign up, place an order, or interact with our site, you may provide us with:
Contact Information: Name, email address, phone number, and postal address.
Payment Information: Credit card details, billing information (processed securely through third-party payment processors).
Account Details: Username, password, and account preferences.
b. Automatically Collected Information
As you use our site, we may automatically collect:
Usage Data: Pages visited, links clicked, and time spent on each page.
Device Information: IP address, browser type, operating system, and device identifiers.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience and gather usage information.
2. How We Use Your Information
We may use your information for the following purposes:
Order Fulfilment: Process and deliver your orders, including sending order confirmations and delivery updates.
Customer Support: Respond to your inquiries, support requests, and feedback.
Marketing and Promotions: Send promotional emails, offers, and updates about new products (with your consent where required by law).
Personalisation: Customise your experience on our site, such as showing relevant content and product recommendations.
Improving Our Services: Analyse usage trends and track customer preferences to enhance our site and services.
3. Sharing Your Information
We respect your privacy and only share your personal information in the following circumstances:
With Service Providers: Trusted third-party vendors who assist in operations like payment processing, shipping, and email communications.
Legal Compliance: When required by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to this Privacy Policy.
4. Data Security
We take reasonable measures to protect your personal information from unauthorised access, alteration, or destruction. However, please remember that no method of transmission over the internet or electronic storage is completely secure.
5. Your RightsYou may have the following rights regarding your personal information:
Access: Request a copy of the information we hold about you.
Correction: Request that we update or correct any inaccuracies in your information.
Deletion: Request the deletion of your personal information, subject to certain legal exceptions.
Objection: Opt out of specific uses of your data, such as direct marketing. To exercise these rights, please contact us at support@lucky-vault.com
6. Cookies and Tracking
We use cookies and similar technologies to collect information about your usage of our website. Cookies are small data files stored on your device. You may adjust your browser settings to refuse cookies; however, this may affect certain features of our site.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of these third parties.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and, if significant, we will provide a more prominent notice. Please review this policy periodically to stay informed.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: support@lucky-vault.com
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