FAQs

Every order is packed with incredible value, ensuring you get more than what you pay. Thanks to our supplier relationships, we secure top-tier tech & gaming products at unbeatable prices - so your box always delivers a serious win!

Selecting a preference helps guide our team, but it does not guarantee that all items will match your chosen category. For example, if you select PS5, we’ll aim to include relevant products while ensuring you don’t receive Xbox items. However, each box remains a true mystery with a mix of exciting tech and gaming surprises.

Lucky Chance is your shot at an even bigger win! Some boxes contain premium items that multiply the value of your box beyond expectations. The higher the tier you choose, the better your odds of scoring a high-ticket surprise!

Our stock is constantly changing, meaning premium items are rarely repeated. Some bestsellers do make a return due to high demand, but every box is carefully curated to deliver fresh and exciting surprises each time.

Unlike traditional retailers, we work directly with manufacturers and distributors, securing premium stock at unbeatable prices. Instead of maximising profits, we focus on maximising customer satisfaction – ensuring every box is packed with genuine value and excitement.

We provide tracked shipping on all orders and aim to fulfil them as quickly as possible. Standard delivery takes 3-5 business days, but if we can get your order out faster, we will. You’ll receive updates every step of the way!

If a product is faulty, our tech team will assess and fix the issue where possible. In cases where a replacement is needed, we’ll provide the same or an equivalent product of equal value.