At Lucky Vault, we aim to deliver your excitement as fast as possible! Here’s what you need to know:

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• Delivery Timeframe: Orders typically take 3-5 working days to arrive. While we’re working hard to make delivery even quicker in the future, we kindly ask for your patience as we carefully pack and send your mystery box.
• Delays: In rare cases, delivery may take longer due to product availability or unforeseen circumstances. If this happens, we’ll notify you immediately and offer a full refund if the new delivery timeline doesn’t suit your needs.
• Shipping Partners: We partner with trusted couriers like Royal Mail and DPD to ensure your items arrive safely and on time.

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We stand by the quality of our mystery boxes, but we understand that things don’t always go to plan. Here’s our returns policy:

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• No Returns or Refunds (Unless Faulty): Due to the nature of our business, we don’t offer refunds or returns unless an item is faulty or not working as expected.
• Exchange Policy: If a product is faulty, we’ll offer an exchange for the same or a similar item (depending on availability) within 14 days of delivery.
• How to Request a Return: If you need to return an item, please email us at support@lucky-vault.com, including your order number in the subject line. Our friendly team will get back to you as soon as possible to sort everything out.
• Pre-Loved & Refurbished Items: Some items in our mystery boxes may be pre-loved or refurbished. Rest assured, we’ve taken every step to ensure these products are in great condition and meet the standards you deserve.

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• Consumer Rights: Your statutory rights are always protected. If you have any concerns, don’t hesitate to get in touch—we’re here to help!
• Contact Us: Got a question? Drop us an email at support@lucky-vault.com, and we’ll respond with our signature Lucky Vault enthusiasm.

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Thank you for choosing Lucky Vault. We can’t wait for you to unbox the surprises we’ve packed with care! 🚀